Returns and Exchanges Policy
All products can be returned for a full refund within 15 days after delivery. Athukorala Tea will bear any shipping charges if Athukorala Tea is responsible for the defect/fault of product .
If Athukorala Tea is not responsible for the fault, please note that we would not refund the cost of delivery but only refund the price you purchased the specific item at. When Athukorala Tea issues the refund, all refunds will be credited only to the payment method used in the original transaction. We will not issue refunds by cash, cheque, or to another credit card or payment method. Products returned cannot be ‘exchanged to another product’ offered from our website, even in a condition where the fault of the returned product is due to a fault by Athukorala Tea. In this situation, Athukorala tea would provide you with a new exact product and bear
all shipping charges. Products cannot be exchanged after the initial purchase, as there would be a large cost
involved in shipping from Sri Lanka and it would affect the freshness of the returned product
that could not be re-sold to another customer.
Items returned must be in original condition as sent by Athukorala Tea, which includes tags and original packaging; Products that are used (unsealed product, torn or consumed) cannot be accepted as a returned product. All items will be inspected upon return. Hence, please make sure you pack it up properly in a manner that it doesn’t get damaged on the way. The goods are your responsibility till they reach back to Athukorala Tea.
Athukorala Tea will not be held responsible for any item that has been returned to us by mistake.
In an unlikely event that products are returned to us in an unsuitable condition, we may have to return it back to you.
All returns should be addressed to
ATHUKORALA GROUP (PVT) LTD, Athukorala Tea Factory,
Kurunduwatta No. 1, Pitigala, Sri Lanka.
If you are using an alternative carrier, make sure you use a postal service that insures you
for the value of the items you are returning or obtain proof of posting.
If you have any concerns or queries, please do not hesitate to contact us on
email@example.com or firstname.lastname@example.org for any information.